Wednesday, July 6, 2011

What happened to Customer Service?

Maybe I just don't go to places that have impeccable customer service (it might be the town I live in).

My morning starts with coffee, well if you drink coffee you know that if you get a crappy cup of coffee it f's up your whole day! Even after I've told myself that I'm never going to my corner 7-11 again because they only ever have one person on the register and a line with 10 people in it. There are more employees there, however they are making pizza, stocking the soda cooler, you know shit that doesn't matter when you are in a hurry and trying to get your friggin coffee so you can go to work! But, I continue to go there because when I go through the McDonalds drive through for coffee they always fuck it up.

How do you fuck up black coffee??? Somehow I feel I have to check my coffee to make sure before I pull away to make sure there's not cream and/or sugar in it. I guess they don't agree with me drinking black coffee. At least as I'm standing in line behind 9 other people at 7-11 I know for a fact that my coffee is black, and I can refill it while I'm waiting! ;-D

So that brings me to tonight's McDonalds debauchery. I wish sometimes that I was "undercover boss" or some shit. Hubby and I are going through the drive-thru because to be honest, we are both exhausted and it was hotter than Satan's taint today. Neither one of us wanted to deal with making dinner. Anyway, I place my order making sure I'm perfectly clear on what I want and that it's correct on the screen before I pull to the first window to pay. Pay, move to the next window....then.....

How the hell do these people expect you to carry 3 large teas and drive? I only have 2 cup holders, granted hubby was with me and he has 2 hands, but that's not the point. I shouldn't have to ask for a friggen cardboard tray, it's not metal or plastic or even carbon fiber, it's CARDBOARD! I shouldn't have to beg for it! So I pull up and the girl at the window starts to hand me the 1st tea, which is mine because it's unsweet (that's a whole other issue right there). I ask her for a tray, she retreats back into the window with my tea and then tries to hand it to me again explaining that she doesn't want me to get it mixed up with the others. (isn't this what the little dots are for on the lid?) I tell her that I think I can figure it out and please put it in the tray. So she slams the window back open and out comes my teas. Thank you very much. Hubby said she just didn't want to waddle her fat ass around the corner to get a tray (we are too much alike) ;)

I get home with my food (and teas) and one of the lids have all the dots pressed down, what would you think? WRONG!!! The fat, stupid, inbred, redneck bitch poked the dots on one of the sweet teas! I'm sure she did it on purpose which is fine, as long as it made her feel better about working at McDonalds! Next time I will bring my own tray!

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